Wintons Teak Delivery Terms & Conditions

General Delivery Terms and Conditions

1. Our payment term is Cash-on-Delivery. Therefore, any balance payment needs to be made prior to or on the delivery date. Balance payment can be paid through: 
   a. Cash to the driver.
   b. Bank transfer (EFT). Please share your payment with us at wintonsteakmoorepark@gmail.com.
   c. Credit card (Visa or Mastercard) over the phone. We will email an updated invoice that reflects your balance payment.
2. Changes to delivery address or time must be notified at least one day before the scheduled delivery. Wintons Teak reserves the right to refuse changes to delivery address or to adjust the delivery charge.
3. In circumstances where you wish to cancel the purchased goods after delivery, additional charges to return the goods to our warehouse will apply. This means you will be charged twice the amount paid for delivery.
4. It is not possible for us to hold the goods that you have ordered or purchased for more than 21 days without full payment of any outstanding balance. Wintons Teak reserves the right to charge additional storage costs for periods longer than 21 days.
5. Wintons Teak delivery service excludes access to difficult spaces that require additional material handling equipment, such as hoist, crane and scissor lifts. In such circumstances, Wintons Teak reserves the right to retain any incurred delivery charges.

For Delivery Within Sydney Metro:

At Wintons Teak, we take great pride in our delivery service. Delivery within the Sydney Metro area is performed by our trained team, which handles and assembles our products with due diligence and care. However, below are some points to consider:

1. Our delivery service may include assembly and placement of goods to the intended place. However, it does not include re-arranging  your existing furniture.
2. Our delivery and assembly service does not include dismantling or removal/disposal of your existing furniture.
3. While we strive to complete delivery promptly, the time frame depends on factors such as the type and quantity of goods and the layout of the delivery address.

For Delivery Outside Sydney Metro

For delivery outside the Sydney Metro area, we engage third-party delivery partners, whose operation is limited by:

1. Assembly services may not be available as the delivery crew is not specifically trained to assemble our products.
2. An immediate confirmation of delivery status cannot be provided particularly for deliveries to regional and rural areas.
3. In cases where direct to door delivery is not possible (especially for rural areas), items may be delivered to a nearby depot, and you will need to arrange pickup.
4. Price guidance for delivery outside Sydney Metro is provided, but additional charges may apply, which will be communicated for your approval. Please refer to the table below as a guide.

Contact Information 

For any questions or concerns regarding yourdelivery, please contact us. 

Call 02 9662 8467 

Email on wintonsteakmoorepark@gmail.com

Please refer to the below information pack to ensure a smooth and successful delivery.